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Sales & Return Policies
31 DAYS OR MORE AFTER SHIPMENT FROM SUPERLOGICS:
Products may not be returned for credit after 30 days of shipment. All products being returned after 30 days of purchase must be for warranty repair or warranty replacement only.
WITHIN 30 DAYS OF SHIPMENT FROM SUPERLOGICS:
All products under $2000 USD being returned for credit will be subject to a minimum restocking fee of 25%, along with additional charges for any missing items. Returned product(s) must be received in "like new" condition in original packaging in order to be eligible for credit. All products over $2000 USD may not be returned for credit, only for repair or replacement.
All software products are non-refundable.
We reserve the right to refuse to issue credit after order placement in the following cases:
1. Special order items: This refers to items not currently listed on our website, but have been specially requested by you. We assume that you have established its suitability for your application.
2. Quantity, discount, dealer, or OEM sales: If you are purchasing a quantity of an item, we assume that you have previously evaluated a single item first and established its suitability for your application.
3. Items that are otherwise marked NCNR (non-cancellable, non-returnable): We mark items this way if we are not permitted to return a significant portion of the system to our distributor/manufacturer.
4. A returned item is damaged or defaced.
EFFECTIVE PERIOD OF WARRANTY
LIMITATIONS ON WARRANTY
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE IN LIEU OF ALL OTHER WARRANTIES
EXPRESSED OR IMPLIED, ORAL OR WRITTEN, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE WHICH SUPERLOGICS SPECIFICALLY DISCLAIMS.
CUSTOMER SERVICE POLICY
a. SuperLogics, Inc. will repair or replace, at its option, any non-obsolete
faulty item within ten days after receipt of said part regardless of
its warranty status.
Upon determining that repair services are required, or to return a product to SuperLogics, Inc., contact the SuperLogics Customer Service Department at (508) 650-9500, to obtain a Return Material Authorization (RMA) number. Have the following information ready when you call: complete product model number, product serial number, name, address, and telephone number of person returning product; and any special repair instructions. Carefully package the product in anti-static packaging, making sure the RMA number appears on the outside of the package.
Upon completion of required service, an invoice will be issued stating charges, when applicable, and the work that has been completed.
For Sales Assistance Call Toll Free: (877) 893-1660
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