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Shipping, returns, payment, and account answers for SuperLogics customers, in one place.
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Shipping & delivery.
Every online order generates a confirmation email with your order reference number, the items purchased, and your selected shipping method. Keep it handy, since the reference number is the fastest way for our team to locate your order.
Many SuperLogics systems are configured and built to order, so timing depends on the configuration. For current lead times on a specific system, call us or send a request before placing your order.
- Sales tax. SuperLogics collects and remits sales tax for a list of registered states. If tax was collected on your order, do not also remit use tax. See the full state list.
- International and export shipments. Export classification codes and company identifiers are published on our Compliance & Vendor Documentation page.
SourcePrivacy Policy: Online Order Information · Sales & Return Policies: Sales Tax Declaration
↑ Back to Quick LinksPrivacy & security.
We collect only what we need to fulfill your order: your name, phone number, address, email, and payment information.
- Encrypted checkout. Pages that handle sensitive information, such as card numbers, use SSL encryption.
- Limited access. Your information is accessible only to SuperLogics and trusted, contracted service providers.
- Card numbers stay private. Order confirmation emails never contain your complete card number.
- Cookies. The store requires cookies to keep your cart and preferences. No personal information is stored in the SuperLogics cookie.
Prefer not to order online? Call 1 (877) 893-1660 and we will take your order by phone. To stop marketing emails, send a message with the subject UNSUBSCRIBE from the address you want removed. Full details are in our Privacy Policy.
SourcePrivacy Policy: Online Order Information · Click-Stream Data · Communications · Online Security Statement
↑ Back to Quick LinksReturns & replacements.
Eligibility depends on how long ago the product shipped and its order value.
| Situation | What applies |
|---|---|
| Within 30 days Under $2,000 USD | Eligible for credit, subject to a minimum 25% restocking fee plus charges for any missing items. Must arrive in like-new condition in original packaging. |
| Within 30 days Over $2,000 USD | Repair or replacement only. Not eligible for credit. |
| 31 days or more | Warranty repair or warranty replacement only. |
| Software | Non-refundable. |
Items not eligible for credit
- Special order items not listed on our website
- Quantity, discount, dealer, or OEM purchases
- Items marked NCNR (non-cancellable, non-returnable)
- Items returned damaged or defaced
How to return or repair a product
- Request an RMA number.Call Customer Service at 1 (508) 650-9500 with the model number, serial number, your name, address, and phone number, and any special repair instructions.
- Package it carefully.Use anti-static packaging and write the RMA number on the outside of the box.
- Ship it prepaid.Send it to the address below. Packages without an RMA number may be delayed.
- Receive your invoice.When service is complete, you will receive an invoice describing the work performed and any applicable charges.
SuperLogics, Inc.
9 Mercer Rd
Natick, MA 01760 USA
Warranty coverage
- One year, parts and labor, from date of invoice on all products.
- Longer component warranties are passed along to you, such as the lifetime warranty common on memory.
- Extended warranty plans are available to lengthen parts and labor coverage.
- Fast service. We repair or replace any non-obsolete faulty item within ten days of receipt, regardless of warranty status. A Quick Turnaround Plan is available to expedite service.
Repaired or replaced products keep their original warranty. Out-of-warranty repairs are invoiced and warranted for 30 days. Read the complete terms, including limitations, in our Sales & Return Policies.
SourceReturn Policy · Return/Repair Procedures · Warranty · Effective Period of Warranty · Customer Service Policy
↑ Back to Quick LinksOrdering.
Order the way that works best for your team.
- Online. Configure a system, add it to your cart, and check out.
- By quote. Add items to My Quote to request formal pricing for purchasing approval.
- By phone. Call 1 (877) 893-1660, Monday through Friday, 8:30 a.m. to 6 p.m. Eastern.
- Custom builds. Use Request Assistance for configurations not listed on the site.
Signed-in customers can save configurations and carts, and look up any configuration by its ID. Special order items and quantity purchases are not eligible for credit returns, so confirm suitability for your application first. We are happy to help you evaluate a unit before you commit to volume.
SourcePrivacy Policy: Online Security Statement (phone orders and hours) · Return Policy (special order and quantity exceptions)
↑ Back to Quick LinksPayment, pricing & promotions.
- All prices are in USD on the website, quotes, invoices, and all other SuperLogics correspondence, unless clearly marked otherwise.
- Prices are subject to change at any time. Component costs, memory in particular, can move quickly. Request a quote to lock in pricing for purchasing approval.
- Credit cards. If you have paid by card before, that card may be used for future orders you place by phone, email, or in writing.
- NET terms. Business accounts can be set up on NET terms. Accounts more than 60 days past due may have services withheld until brought current.
- Volume, dealer, and OEM pricing. Contact sales for quantity pricing.
- Promotions. Discounts and special offers are announced on our website and by email to subscribed customers.
SourceCurrency Policy · Future Orders Policy · NET Terms Collections Policy · Return Policy (volume, dealer, OEM) · Privacy Policy: Communications (promotions)
↑ Back to Quick LinksViewing orders.
Sign in and open My Account to see your history.
- My Orders for past and current orders
- My Quotes for submitted quote requests
- Saved Configurations for builds you want to revisit
- Saved Carts for carts you set aside
Placed an order by phone or without signing in? Your confirmation email has the order reference number. Call us with it for a status update.
SourcePrivacy Policy: Online Order Information (confirmation emails)
↑ Back to Quick LinksUpdating account information.
Update your name, email, password, and saved addresses anytime from My Account.
- Billing, card on file, or NET terms changes. Call us so we can update your account records directly.
- Email preferences. To stop marketing emails, send a message with the subject UNSUBSCRIBE from the address you want removed.
- Open orders. If you change a shipping address after ordering, call us right away so the change reaches your order before it ships.
SourcePrivacy Policy: Communications (unsubscribe)
↑ Back to Quick LinksStill have a question?
Check our FAQ, or reach our team Monday through Friday, 8:30 a.m. to 6 p.m. Eastern.