Frequently Asked Questions

SuperLogics is a U.S.-based manufacturer of industrial and enterprise computers, including rackmount computers and servers, industrial panel PCs and touchscreen monitors, and embedded systems. Founded in 1994 and headquartered in Natick, Massachusetts, SuperLogics designs, assembles, and tests every system in the USA and builds most products to order on Intel®-based platforms.

Learn more about the company on our About Us page.

SuperLogics is headquartered in Natick, Massachusetts, USA. Design, assembly, testing, and technical support are all handled from our Natick facility — when you call SuperLogics, you speak directly with a SuperLogics employee in Massachusetts.

SuperLogics was founded in 1994. For more than three decades, the company has designed and assembled Intel®-based rackmount and panel computers for industrial, OEM, laboratory, and enterprise customers.

Yes. SuperLogics systems are assembled, configured, and tested at our facility in Natick, Massachusetts. U.S.-based assembly supports procurement programs with TAA/BAA requirements, and TAA/BAA documentation is available on request — contact sales to confirm eligibility for a specific configuration.

Yes. SuperLogics is a Gold member of the Intel® Partner Alliance and has built on Intel® platforms since 1994 — from embedded and desktop processors to the latest Intel® Xeon® 6 server platforms.

SuperLogics builds 1U through 5U rackmount computers and servers, industrial panel PCs and touchscreen monitors from 8 to 32 inches, embedded and fanless mini PCs, and long-life platforms for extended availability. We also offer rackmount keyboard and monitor drawers, KVM options, racks, and data acquisition products.

Browse the full catalog at superlogics.com.

Industrial computers are engineered for continuous operation, long-term availability, and stable, repeatable configurations; consumer PCs are designed for cost and short retail life cycles. SuperLogics industrial systems use validated components from manufacturers such as Intel® and Kingston®, are assembled and tested to order, and are offered on platforms intended to remain available for years — essential when a deployed system must be replaced or repurchased identically.

Yes — most SuperLogics systems are built to order. You can configure the processor, memory, storage, operating system, expansion cards, and more directly on each product page and see pricing update as you go. For requirements beyond the online options — custom imaging, branding, special I/O, or fully custom builds — our engineering team works from your specification.

Yes. SuperLogics supports legacy requirements on many platforms, including PCI expansion and serial (RS-232/422/485) I/O, along with configurations that keep long-standing industrial software running. If you are replacing an aging system, our team can match or migrate the configuration.

SuperLogics builds with components from trusted manufacturers such as Intel®, Kingston®, Western Digital®, and Seagate®. Systems ship fully assembled with only the operating system and software you choose — we never preload trial software or bloatware.

Every SuperLogics system is assembled, configured, and tested at our Natick, Massachusetts facility before it ships, so it arrives ready to deploy with the operating system and software you specified.

MTBF (Mean Time Between Failures) is a statistical estimate of a system's reliability, expressed in hours of operation. SuperLogics publishes its MTBF methodology so customers can see exactly how reliability figures are calculated for our systems.

Read the full MTBF Methodology.

SuperLogics offers long-life rackmount and panel PC platforms designed for extended availability, so a system you validate today can be repurchased consistently in the future. Configuration stability and lifecycle guidance are available for OEM and regulated deployments — tell us your expected deployment window and we will recommend the right platform.

You can configure most systems directly on superlogics.com — select options on any product page to see updated pricing, then order online or request a formal quote. For custom requirements or volume projects, contact our sales team at (508) 650-9500 or [email protected].

No. SuperLogics builds systems in single-unit quantities as well as volume production runs. The same configuration options and testing apply whether you order one system or hundreds, and volume pricing is available for larger deployments.

Lead times vary by configuration and are shown as you configure a system online. In-stock systems — including Intel® Xeon® 6 servers — are available for quick shipment, while built-to-order configurations are assembled and tested in Natick, Massachusetts before shipping.

Yes. SuperLogics ships internationally in accordance with U.S. export regulations. Export classifications, documentation, and shipping details are covered on our Export & Shipping Compliance page, and our team can advise on requirements for your destination.

SuperLogics provides compliance documentation including RoHS, REACH/SVHC, California Proposition 65, and TAA/BAA statements, as well as information-security documentation. Documentation is available on request for procurement and regulatory review — contact sales with your requirements.

Every SuperLogics computer carries at least a full one-year warranty. When individual components carry longer or lifetime manufacturer warranties, we pass those warranties through to you for maximum coverage.

SuperLogics technical support is based at our headquarters in Natick, Massachusetts. When you contact support, you speak with a SuperLogics employee in the USA — the same team that builds and tests our systems.

You can reach SuperLogics by phone at (508) 650-9500 or by email at [email protected]. Our headquarters and production facility are in Natick, Massachusetts, and our team is available during Eastern Time business hours.